September saw the Extended Workforce Influencer Forum diving into the topic of Disruption. As legacy Vendor Management Systems (VMS) technology has struggled to move beyond its original purpose of basic procurement functionality, this stall in technological advancement has led to over five years of VMS Net Promoter Scores (NPS) that have been consistently negative, reflecting dissatisfaction among users.  

Meanwhile, a surge in interest in the extended workforce has created even more pressure on VMS providers to address the needs of a growing, complex, and global talent pool that demands technology keeps pace with their needs.  

The reality is clear: VMS technology needs to change. But how? What should organizations seek in a modern solution that delivers better user experiences, greater efficiency, and the capability to harness emerging technologies like artificial intelligence?   

Chris Dwyer, Senior Vice President of Research at Ardent Partners, and Jeff Mike, Managing Director at Flextrack, explore how the VMS landscape had been shaken by this disruption, and what must happen next to keep pace with the demands of the Future of Work.