Program Directors

Program Directors are accountable to clients for ensuring Flextrack meets all expectations, in both the implementation of a new MSP program and with the ongoing operations of programs.

Program Team Leads

Program Management Team Leads are responsible for change management and compliance control as contract recruitment is centralized, provide subject matter expertise on recruitment program best practices, and act as senior escalation points for their programs.

Program Managers

Program Managers guide hiring managers through the contractor acquisition process and the Vendor Management System. They also act as the primary liaison with staffing agencies for requisition engagement, screening, and hiring. Program Managers provide recruitment subject matter expertise, user counselling, problem resolution, and management reporting.

Change Managers

Change Managers shape and lead the change management of client programs, including changes to processes, systems, and technology. Drawing from their expertise and ProSci ® certifications, Change Managers coach client sponsors and project managers through implementations and enhancements.

AP Specialists

Accounts Payable Specialists are responsible for the full Accounts Payable cycle, including helping clients with invoicing and payment distribution, processing invoices for payment, reconciling vendor accounts, and processing month-end accruals.

Project Managers

Project Managers are responsible for project plans, schedule adherence, risk management, and maintaining and distributing RAID logs. Project Managers identify systematic and business solutions to business problems while managing resources and timelines, executing optimal solutions through a combination of systems development and process re-engineering.

Project Coordinators

Project Coordinators/PCOs are responsible for all aspects of project information handling, tracking, scheduling, and analyzing. PCOs are accountable for daily record keeping, daily production schedule updates and production information data entry. Their attention to detail ensures that Project Managers and clients are informed about status updates, changes, and impacts to the project.

Business Analysts

Business Analysts are responsible for spearheading all requirements sessions, providing Business Requirements Documents for sign-off, and leading QA efforts once the configurations are complete. Business Analysts provide crucial analysis and technical expertise to produce balanced technical solutions that fulfill our clients' needs.

System Architects

System Architects are responsible for the full systems development lifecycle, from requirements gathering to implementation of architecture solutions. System Architects apply project management and technical expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiency, mitigate risks, resolve issues, and optimize cost savings.

QA Specialists

Quality Assurance Specialists develop and implement software test strategies and plans, test procedures, test scripts, and test cases for client/server systems. They ensure that issues are identified and addressed prior to the releasing of program updates.